We started RieckFlow
because we had seen enough.
Debt collection had turned into telemarketing. Young case handlers with a script, dialling out without knowing either the case or the law — and bowing out the moment the claim grew large enough to hurt. So we built what we were missing ourselves: a collection house with a law firm behind it.
We had sat at the other
end of those calls
We come from the industry. We have seen how cases were run — and why so many creditors stopped sending them.
It looked like debt collection.
It sounded like telemarketing.
They called against a quota
Young case handlers with a script in front of them and a call target behind them. The aim was not to resolve the case — it was to reach the next number on the list.
They did not know the law
If the debtor asked a question about interest, deadlines or objections, the answer was "let me get back to you on that". Sometimes the answer came. Rarely did it come out right.
And it was your customer they were calling
It was your name on the letter and your relationship at stake. A bad conversation cost the collection agency nothing. It cost you a customer.
And then they hit the ceiling
The simplified collection procedure — the betalingspåkrav (payment order) — can only be used for claims up to 100.000 kr. Above that, it takes a lawyer and an ordinary court case. That was where they bowed out: the case was shelved, or it was passed on to an outside lawyer who had to be briefed on everything — and who billed for it.
We did not want to build a firm
that had a ceiling.
So we built it the other way round
Most collection agencies are a call centre with a lawyer on contract. RieckFlow is a law firm that has built a collection house. The order sounds like a detail. It decides everything.
The lawyer is not a supplier
With us she is a colleague. She sits in the same building, knows the case from the first letter and needs no briefing — and does not have to bill you for one.
The system is built on top of the law
Not the other way round. The automation runs where the law permits it, and stops where the law requires a human — for instance when the debtor files an objection. That is not a limitation. That is the whole idea.
No claim ceiling, no expiry date
Claims above 100.000 kr. are brought as an ordinary court case. Claims against an insolvent debtor go into monitoring and are kept alive for ten years. We do not close a case because it became difficult.
We did not hire people
to make calls
We hired people who can talk to a debtor without a script — because they understand what the law says, and what is at stake.
Experienced case handlers — not phone minders
The people at the other end have many years of experience in both debt collection and law. They know what they may say, what they may not, and when a case needs a human rather than another letter.
You get a phone number — not a case number
Every client has a personal case handler with a direct line. You do not go through a queue, and you do not have to explain the case from the beginning every time you call.
And a lawyer who is already across the case
If the claim has to go to the bailiff’s court, it happens without a handover. It is the same case, the same system and the same people — just one step further along.
We do not give up
Not when the claim grows large. Not when the debtor cannot pay today. That is what the entire firm is built for.
The claim is too large for the easy route
The simplified collection procedure stops at 100.000 kr. Our lawyers do not: above that, the case is brought as an ordinary court case at the district court.
The debtor cannot pay
Then we do not close the case. The claim is kept legally alive, the ability to pay is monitored — and collection resumes the day the money is there. Even if it takes years.
And you want out again
Then you go. There is no lock-in, and you can cancel with one day’s notice. You stay because we bring the money home — not because a contract holds you there.
So let us take it from here
Create a free account and send in the first case — or call and talk to someone who knows the law. No lock-in, no set-up fee.